Student Services Coordinator
Randolph College for the Performing Arts is a leader in performing arts higher education and a key part of the creative powerhouse in Toronto Canada. Randolph College for the Performing Arts (RCPA) champions new ideas, embraces artistic innovation and enables extraordinary experiences for artists to realize their full potential.
In the 25 years since its founding, the Randolph College has been a part of every major musical theatre event in Toronto from the pre-Broadway runs of Ragtime and Fosse to the North American premieres of Andrew Lloyd Webber’s The Wizard of Oz and Dirty Dancing, and Mirvish Productions The Sound of Music. The Randolph College was established during the mega-musical revolution in Canada, at the time giving rise to a new breed of performer able to meet the needs of an increasingly demanding and dynamic industry. Distinguished faculty and entertainment industry professionals shape Triple Threat™ skills of dancing, acting, and singing in an accredited college program.
Providing a rich educational experience grounded in creativity and artistic expression has always been a priority for Randolph College. An appreciation and understanding of arts culture would only strengthen the role of the Student Servies Coordinator.
TITLE: Student Services Coordinator
POSITION OVERVIEW: The role of the Student Services Coordinator will be responsible for the development and delivery of programs and services to assist students in areas of skill development, knowledge acquisition, and experiential learning for the purpose of achieving program success and enhancing the student experience. Builds strategic alliances with faculty, staff, student groups, and the greater community to create a culture of collaboration and partnership in ensuring student success.
REPORTING RELATIONSHIP: Reports to Senior Leadership.
EMPLOYMENT TYPE: Full-Time (40 hours/week) permanent position, with paid vacation and sick days.
COMPENSATION: $35,000 - $45,000 based on experience.
WORK WEEK: This position requires on-site working hours for a total of 40 hours per week within the usual hours of 9:00am-5:00pm. Some evening work may be required on occasion.
LOCATION: 736 Bathurst Street Toronto, Ontario M5S 2R4
EDUCATION & EXPERIENCE REQUIREMENTS:
Post-secondary education, minimum of a Certificate or Diploma equivalence
Minimum of 2-years' work experience working in a similar role
A background in education and student services with experience in accessibility within an educational context is preferred
Basic knowledge of the Private Career College system
Experience with course management systems (e.g., Classe365)
Detail-oriented, efficient, and effective communicator
Native or bilingual proficiency in English
Excellent written and oral communication skills
Superior teamwork capabilities
Excellent client service and interpersonal communication skills
Ability to maintain professionalism and cordiality when working with others
Exceptional work ethic with the ability to initiate and remain on task without supervision
Ability to multitask and effectively handle multiple deadlines and projects
Capacity to provide accurate assistance, information, and instructions to students and staff in a helpful, friendly, and professional manner
Strong familiarity with Microsoft Office 365 Suite (Excel, Word, Outlook, PowerPoint)
GENERAL DUTIES AND RESPONSIBILITIES:
Establish college practices and provide new and continuing students with excellent student service with an overall interest in the promotion of student success and retention in accordance with the mission, core values, and purpose of the College
Be the primary point of contact with the student, responsible for addressing student issues and complaints as they arise
Act as front-line responder for students who present with mental health challenges and may be in crisis. Refer students to the Student Wellness Counsellor, or external support within the community as necessary
Ability to deal calmly, professionally, and confidently with a range of presenting concerns
Provide confidential guidance and support to the student body
Responsible for the creation and implementation of Academic Accommodations
Demonstrated knowledge of secondary and post-secondary academic records and supporting documents
Design and deliver workshops and presentations based on research, sound methodology and an understanding of student experiences and needs in response to faculty and student requests
Develop an effective and efficient program delivery strategy such as student-based models, seminars, workshops, and online resources that serve to optimize resources and service capacity
Liaise with Faculty and administration to identify students in need of support and connect students to the Student Wellness Counsellor
Cultivate and maintain relationships within the college and build partnerships with community stakeholders
Initiate collaborations and partnerships using a collaborative model in support of an integrated approach to providing services and promoting a shared approach for student success
Provide or assist in providing appropriate resources to students as needed. These resources may include information on life skills, housing, health, wellness, learning disabilities, diversity and inclusion and other duties as required
Meet with incoming students virtually and in person in preparation for academic and student life
Coordinating and implementing Student Orientation
Manage and support Student Leadership and Student Groups
Keeping up to date with housing options and offering suggestions and help
Other duties as assigned by the Supervisor
KEY COMPETENCIES: Here are the required competencies for all or our employees at Randolph College for the Performing Arts:
Planning: Organize in time a series of actions or events to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behavior to reach the goals of the team.
HOW TO APPLY: If you are interested and you would like to apply, please send your resume and cover letter to: executivedirector@randolphcollege.ca by January 5th 2023 at 5:00pm. Please use subject line: “Student Services Coordinator Application”.
Non-discrimination Policy Statement
Randolph College for the Performing Arts embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork, and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. Randolph College for the Performing Arts is committed to creating and maintaining an accessible, barrier-free work environment. The college is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment, and selection processes. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
If you require any accommodations during the application or interview process, please reach out to the Executive Director: executivedirector@randolphcollege.ca
Any question of interpretation regarding this Non-discrimination Policy Statement shall be referred to the Executive Director Randolph College for the Performing Arts: executivedirector@randolphcollege.ca